Questions
Is it really free?
Yes. Organizations pay nothing, and buyers pay only the ticket price. There is no fee per ticket, no subscription and no card fee. The money goes straight from the buyer's bank to your group's account: tixey.ca never holds it. (Some bank accounts charge their owner for sending Interac e-Transfer payments; that is between the buyer and their bank.)
How does a buyer pay?
On your event page they choose their tickets and get an amount and a short code. They send an Interac e-Transfer from their banking app to your group's address, with the code in the message. Their tickets are held for 1 hour while they do.
How does the service know a transfer arrived?
With Autodeposit, every Interac e-Transfer payment comes with a deposit notice emailed to your group's Autodeposit address. tixey.ca checks for new notices every minute, verifies each one's digital signature, matches the amount and the code to the order, and emails the tickets. It usually takes a few minutes.
Does it need access to my mailbox?
Deposit notices are the only way to know a transfer arrived without access to your bank account, so tixey.ca needs to see them. Your Settings page shows the ways available to connect, with step-by-step help for each. Whichever you use, we recommend an email address used only for ticket payments. Emails that are not deposit notices are left alone: only their sender address is noted, never their content.
What if a buyer forgets the code or sends the wrong amount?
The transfer still reaches your account. It shows up under Unmatched, where you can attach it to the right order in one click, and you get an email about it.
What do buyers receive?
An email with one QR code per ticket, which they can show on their phone or print, and add to Apple Wallet or Google Wallet where available.
How do we check tickets at the door?
Any phone becomes a scanner: volunteers sign in with the door account and scan the QR codes. A ticket can only be used once, and the scanner keeps working if the connection drops.
Can we offer free tickets, pay-what-you-want or donations?
Yes. Ticket types can be free, fixed-price or pay-what-you-want with a minimum, and you can let buyers add a donation. You can also add guests by hand.
Do we need to be incorporated or a registered charity?
No. Any group that can receive an Interac e-Transfer with Autodeposit can use it. See For unincorporated groups.
Does it issue tax receipts?
No. If your organization is a registered charity and issues donation receipts, do that the way you do today.
Where is the data kept?
On servers in Canada (Oracle Cloud, Montreal region). Details are in the privacy policy.
Something else?
Write to marwanjalaleddine@gmail.com.